Frequently Asked Questions
What is the minimum age to rent a vehicle?
We require all drivers to be at least 18 years old to rent a vehicle from ONWARD. This ensures that our fleet is operated by individuals who are legally permitted to drive.
Where do you serve in Ohio?
ONWARD provides dependable transportation throughout the Cleveland and Akron, Ohio area. We serve all major locations within these regions to keep you moving wherever you need to go.
Are there mileage restrictions?
For short-term rentals, we include up to 400 miles per day. Any excess mileage is charged at $1 per mile. Long-term rentals offer unlimited mileage for a more flexible experience.
How do I request a rental?
To request a vehicle, simply visit our website and fill out the rental request form. Our team will review your inquiry and confirm your reservation with all the details.
What is the fuel policy?
We require that all vehicles be returned with a full tank of fuel. If the tank is not full at the time of return, there is a $25 per hour late fee until the tank is topped off.
Do you offer long-term rentals?
Yes, we offer long-term rental options for 30+ days. These rentals provide a 10% discount and unlimited mileage, perfect for work transportation or temporary replacement needs.